How can we help?

We're here to help make your flight enjoyable and stress-free.

COVID-19 travel information

Care for all our customers is a priority and we appreciate your patience and support during this difficult time.

 


Manage your flight booking

You can make many changes to your flight details online:

  • View, change and cancel your bookings
  • Add an extra bag or two to your baggage allowance
  • Choose your seat
  • Order or change your special meal
  • Request a copy of your electronic ticket

All you need is your six character booking reference. (Air New Zealand reference numbers end in "H".)


Need more help?

Baggage - How much baggage can I bring, and; what can't I pack in my bags?

Request refund - How do I request a refund? (Hint: have your booking reference handy).

Passports and visas - Are my passport and visa OK to travel to my destination?

Contact us

Please have your booking reference, the family name used for the original booking and Airpoints number handy when you call about a flight or Airpoints query.

Flight enquiries - Argentina +54 11 5274 1629 (spanish). Phone services hours: Monday to Friday from 8:00 to 20:00 hs. Weekends and public holidays (of Argentina) from 10:00 to 16:00 hs. Outside these hours please call +64 (0) 9 357 3000 (24hs, in English). International call cost to NZ.

Sales Office: Lavalle 462, 2nd floor, CABA. Timetable: 10:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:30 p.m.

Airpoints enquiries - you can complete the following form

More contact details - Contact directory.

Email us to make suggestions or complains You can send us a suggestion to improve our service or tell us how your experience was to the next mail.