Travel alerts

Travel alerts contains information on the current status of the flight.

UPDATED Entry Requirements for Samoa - Novel coronavirus (2019-nCoV)

The Samoan Ministry of Health has introduced additional measures for all customers travelling to Samoa from New Zealand. This will take effect from 2 March 2020 as a result of novel coronavirus (2019-nCoV).

All travellers entering Samoa are now required to undergo a medical examination by a Registered Medical Practitioner and carry with them a medical certificate. Customers must hold medical certificates dated within three days of booked travel. This will be required for check-in before your boarding pass is issued.

COVID-19 (coronavirus) Advisory

In January 2020, Chinese authorities confirmed the presence of a new type of coronavirus, known as COVID-19 (coronavirus), which affects the respiratory system. Air New Zealand is continuing to monitor the situation and following guidance from the New Zealand Ministry of Health and the World Health Organization (WHO).

Watch this video of Air New Zealand Chief Medical Officer Ben Johnston discussing how the airline is helping to keep customers well while travelling.

If you are booked to travel to mainland China prior to 29 March 2020 Air New Zealand is offering options to amend your travel if you wish to delay/avoid travel to mainland China.

For further information regarding international travel, please see below:

Temporary suspension of Auckland-Seoul (Incheon) route until the end of June 2020

With the continuing global impact of COVID-19 (coronavirus), Air New Zealand has temporarily suspended its Auckland-Seoul (Incheon) route from 8 March, until 30 June 2020.

Customers with affected flights will be contacted directly with alternative travel options within the coming weeks. Customers booked via a travel agent (including online travel agents) will be contacted by their original booking agent.

Further information, including FAQs, can be found here.

For the latest information regarding the impact of COVID-19, please continue to check our Travel Alert.   

Online Check-In

Due to increased border restrictions, online check-in may not be available. If this is the case, check-in will need to be manually completed at the airport.

Please see IATA Travel Centre for further information.