COVID-19: Information for travellers

Our COVID-19 Frequently Asked Questions continues to be the best place for any further information you need regarding the following:

  • International travel restrictions
  • Flexibility on domestic and international bookings
  • Changes in capacity on Air New Zealand's international network.

Many countries are frequently updating border restrictions as the COVID-19 (coronavirus) situation develops. Click here for the latest information regarding travel restrictions and entry requirements. 

Effective immediately, we are suspending all international travel for unaccompanied minors until 30 June 2020, except for those who have already commenced travel and need to return to their primary caregivers or guardians. Please ensure that remaining travel complies with any government restrictions. 

Onboard Social Distancing

The New Zealand Government has announced the COVID-19 Alert System and we are supporting this guidance through the implementation of social distancing. As a result, customers may notice we have changed their choice of seat to allow additional space around them.

If travelling on our regional ATR or Q300 aircraft, we are aiming to allocate window seats first with no-one seated in the adjacent seat. Onboard our domestic jet aircraft, we will endeavour for middle seats remain unoccupied.

Wherever possible, we will continue to seat families, and customers travelling in the same booking, together.

We thank you for your understanding and patience during this challenging time.